Account Services Representative - Remote
Job No:
GMF14
Location:
Winnipeg
Job Purpose
Glacier FarmMedia (“GFM”) is a dynamic company in the Canadian agriculture industry that connects with farmers through a variety of regional and specialty media franchises, a listings marketplace for the sale of farm equipment, leading industry events like Ag in Motion and Canada’s Outdoor Farm Show and customized offerings for Weather and Market analysis and insights.
As an Account Services Representative, you will be a key contributor within a collaborative, cross-functional team. Reporting to the Account Services Manager, you will support sales representatives, coordinate with clients, and assist exhibitors and sponsors. Success in this role requires strong communication skills, a service-driven mindset, and the ability to multitask in a dynamic, fast-paced environment.
Duties and responsibilities
- Support sales representatives by managing client accounts, providing product updates, and assisting in coordinating sales efforts.
- Handle new account setups, process client orders, update account details, and ensure billing and contracts are accurate.
- Provide on-site support for major industry events like Ag in Motion and Canada’s Outdoor Farm Show, ensuring smooth execution and positive attendee experiences.
- Assist sponsors, ensuring they receive necessary information and support for a seamless experience.
- Collaborate with internal teams (sales, marketing, and production) to ensure campaigns are executed efficiently and meet client expectations.
- Respond to customer inquiries and resolve issues promptly, maintaining high levels of client satisfaction.
- Identify opportunities to upsell and cross-sell GFM’s offerings to maximize value for clients.
- Maintain accurate CRM records of client interactions, orders, and communications.
- Stay up to date on GFM’s offerings, industry trends, and evolving client needs.
- Perform other duties as required.
Qualifications
- 1-3 years of experience in customer service, sales support, or account management.
- Strong analytical and problem-solving abilities, with the capacity to manage challenging situations calmly and effectively.
- Excellent organizational skills and the ability to multitask with great attention to detail.
- Exceptional verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.
- Experience in media, advertising, or agriculture is an asset.
- Bilingual in French and English is a significant advantage.
Working Conditions
- Remote
- Some travel is required.
- The nature of working in events means that the weeks leading up to show time may require some weekend work and longer hours.